CARRIAGE TERMS

Thank you for choosing CosNova Studio LLC! We are committed to providing you with high-quality wig products and an excellent shopping experience. Below are the details regarding our shipping services; please read them carefully before placing an order.

I. Shipping Coverage
Currently, we offer shipping services exclusively within the United States. We are unable to provide international shipping; all orders must be delivered to a valid address within the U.S.

II. Shipping Carriers
To ensure that your orders are delivered quickly and securely, we partner with the following major shipping carriers:
USPS (United States Postal Service)
FedEx (Federal Express)
UPS (United Parcel Service)
Depending on your specific region and shipping requirements, we will select the most appropriate carrier to handle your order.

III. Shipping Fees
Shipping fees will be clearly displayed on the checkout page and are calculated based on your delivery address and the shipping method you select. The total order amount, including shipping fees, will be confirmed before payment is processed. Please note that our shipping fees do not include any additional taxes or customs duties that may be incurred at the destination address (if applicable).

IV. Shipping Times
All orders are processed and shipped within 2–3 business days after payment confirmation. Estimated delivery times are as follows:
Standard Shipping: 3–7 business days
Note: Shipping times are calculated in business days and do not include weekends or public holidays.
Delivery times may vary depending on the destination region, weather conditions, and other factors.
Once your order has shipped, we will send you an email containing tracking information; you can use this information to check the real-time status of your package on the respective carrier’s website.

V. Delivery Address and Processing
Please ensure that you provide an accurate and complete delivery address (including zip code, street address, etc.) to avoid shipping delays or lost packages. We cannot be held responsible for any shipping issues resulting from an incorrect or incomplete address provided by you.

VI. Order Status and Tracking
You can check the status of your order by logging into “My Account” on our website. Additionally, you can track the shipping progress of your package on the relevant carrier’s website using the provided tracking number.

VII. Lost or Damaged Packages
If your package is lost or damaged during transit, please contact our customer service team as soon as possible. We will assist you in investigating the issue with the shipping carrier and work to resolve the matter promptly.

VIII. Returns and Exchanges
If you are not satisfied with the items you have received, you may request a return or exchange in accordance with our Returns and Exchanges Policy (please refer to the Returns Policy page for specific terms). Return shipping costs are typically borne by the customer, unless the item is defective.

Thank you for choosing CosNova Studio LLC! We will continue to strive to provide fast and secure shipping services to ensure you enjoy an exceptional shopping experience.