REFUND POLICY
Thank you for choosing CosNova Studio LLC! We are committed to providing you with high-quality wig products and an exceptional shopping experience. If you are not satisfied with your purchase, you may request a return or exchange in accordance with our Refund and Return Policy. Please carefully read the detailed refund terms and procedures outlined below before making a purchase.
I. Refund Eligibility
We offer a 30-day money-back guarantee. If the product you receive does not meet your expectations or has quality defects, you may request a refund or exchange within 30 days of receiving the item. Please note that refunds or exchanges are not applicable under the following circumstances:
The product has been used or damaged.
The product is not in its original packaging.
The product has been altered (e.g., dyed, permed, etc.).
II. Return Conditions
To ensure a smooth return process, please verify that the item you wish to return meets the following conditions:
The item is unused and remains in brand-new condition.
The item has not been altered (e.g., dyed, permed, cut, etc.).
The item must be in its original packaging, including all tags and accessories.
III. Refund or Exchange Process
Submit a Return Request: Please contact our customer service team via the following methods and provide the following information:
Order Number
Item Details (including the specific product purchased and quantity)
Reason for Return (if applicable)
Return Authorization: Upon receiving your return request, we will review it within 1–2 business days and send a Return Authorization email. This email will include the return shipping address and detailed return instructions.
Return Shipment: Please ship the eligible return item back to us along with any relevant documentation. Return shipping costs are typically borne by the customer, unless the item is defective or has quality issues. Please ensure you use a trackable shipping method so that we can confirm receipt of the return.
Refund or Exchange Processing: Once we receive the returned item and verify that it meets our return conditions, the refund will be processed within 3–5 business days. The refund will be issued to your original payment method.
Refund: The refund amount covers the cost of the product (excluding shipping fees) and will be credited back to your payment account.
Exchange: If you opt for an exchange, we will arrange for the shipment of the replacement item as soon as possible after receiving your returned item.
IV. Return Address
Please ship returned items to the following address: 17155 Scottsdale Rd, Riverside, CA 92504
V. Special Circumstances
Product Quality Issues: If the item you received has quality issues (e.g., damage, missing parts, etc.), we will provide a full refund or a free replacement, and we will cover the return shipping costs.
Returns for Non-Quality Issues: If you return an item for personal reasons (e.g., dissatisfaction with the color, style, etc.), you are responsible for the return shipping costs.
VI. Processing Timeframes
Return Processing Time: We typically complete the refund or replacement process within 1–2 business days after receiving the returned item.
Refund Processing Time: Once we confirm that the returned item meets the eligibility criteria, the refund will be processed within 3–5 business days and issued back to your original payment method.
VII. Other Terms
All refunds will be issued via the original payment method; cash refunds are not accepted.
If your order involves special circumstances, or if your refund has not been processed within the expected timeframe, please feel free to contact our customer service team for further assistance.
Thank you for choosing CosNova Studio LLC! We are committed to providing you with the best possible shopping experience and ensuring that every purchase you make is satisfactory and worry-free.
